pp44 Privacy Policy

1.1 This Privacy Policy applies to all personal data collected, stored, and processed by pp44 ("pp44", "we", "us", "our") through the website pp44.io and any related services, promotional communications, or customer support interactions.

1.2 By registering an account on pp44.io, making a deposit, or otherwise using any part of the pp44 platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.3 pp44 is committed to handling your personal information with care, transparency, and respect. We apply data minimisation principles — collecting only what is genuinely required to provide a reliable, secure, and compliant gaming service to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

1.4 This Policy should be read alongside the pp44 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2.1 pp44 collects personal data across the following categories:

2.2 pp44 does not collect sensitive personal data such as biometric identifiers, racial or ethnic origin, religious beliefs, or health data unless required under specific legal obligations and with your explicit consent.

3.1 pp44 collects personal data through the following channels:

• Direct Registration: Information you provide when creating a pp44 account, including name, date of birth, mobile number, and email address.
• KYC Submissions: Identity documents and payment method evidence submitted during account verification.
• Payment Transactions: Wallet identifiers and transaction reference numbers provided by payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) when you initiate a deposit or withdrawal.
• Automated Platform Interactions: Technical and usage data collected automatically via cookies, log files, and session tracking tools as you browse and play on pp44.io.
• Support Interactions: Information you share when contacting the pp44 support team via live chat or email.
• Promotional Participation: Details provided when you enter a competition, respond to a survey, or claim a promotional offer.

3.2 pp44 does not purchase personal data lists from third-party data brokers and does not collect data from social media platforms without your explicit consent.

4.1 pp44 uses collected personal data for the following purposes, each grounded in a lawful basis:

• Account Management: To create, maintain, and secure your pp44 account, verify your identity, and process login requests.
• Payment Processing: To facilitate deposits and withdrawals via supported Bangladeshi payment channels, verify transaction ownership, and maintain accurate financial records.
• Regulatory Compliance: To fulfil anti-money laundering (AML) obligations, perform Know Your Customer (KYC) checks, and maintain records as required by applicable standards.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and provide targeted responsible gaming messaging where required.
• Fraud Prevention & Security: To detect and prevent fraudulent account activity, collusion, bonus abuse, and unauthorised access attempts.
• Customer Support: To respond to your inquiries, process complaints, and maintain a record of support interactions for quality and training purposes.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, and improve the performance and features of pp44.io.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw this consent at any time via your account dashboard.

5.1 pp44 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the following limited and controlled circumstances:

• Payment Processors: Wallet identifiers and transaction reference data are shared with bKash, Nagad, Rocket, Upay, and participating bank partners strictly as necessary to process deposits and withdrawals.
• Identity Verification Providers: Name, date of birth, and document images may be shared with certified KYC verification service providers for age and identity confirmation.
• Fraud Prevention Services: IP addresses, device fingerprints, and behavioural data may be shared with fraud detection partners to identify and prevent account abuse.
• Game Providers: Username, account identifier, and session tokens are shared with game studios (Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, Spribe) solely to initialise and manage game sessions. Game providers do not receive your financial or identity documents.
• Legal Authorities: pp44 may disclose personal data to law enforcement or regulatory bodies where required to do so by applicable law, court order, or lawful investigative request.

5.2 All third-party service providers engaged by pp44 are contractually bound to process personal data only for the specific purpose for which it was shared, and to apply data security standards consistent with those maintained by pp44.

6.1 pp44.io uses cookies and similar tracking technologies to support essential platform functionality, security, and performance analysis. The main categories of cookies deployed on pp44.io are:

6.2 Strictly necessary and security cookies cannot be disabled, as they are essential to the secure operation of your account. Analytics and preference cookies may be managed via your browser settings. Disabling analytics cookies will not affect your ability to play games, deposit, or withdraw on pp44.

6.3 pp44 does not use advertising networks, retargeting pixels, or third-party social media tracking cookies on pp44.io.

7.1 pp44 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. Key retention periods applied by pp44 are as follows:

• Account Data (active accounts): Retained for the full duration of your active pp44 account relationship.
• Account Data (closed accounts): Retained for a minimum of five (5) years following account closure to satisfy AML and record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or last transaction, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support & Complaint Records: Retained for three (3) years from the date the interaction was closed.
• Session & Technical Logs: Retained for up to twelve (12) months for security monitoring purposes, then anonymised or deleted.
• Marketing Preferences: Retained until you withdraw consent or for two (2) years of account inactivity, whichever comes first.

7.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pp44's internal data disposal procedures.

8.1 pp44 employs a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Key measures include:

• SSL/TLS Encryption: All data transmitted between your browser and pp44.io is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using pp44.io.
• Password Hashing: Account passwords are never stored in plain text. pp44 applies cryptographic hashing with salting to all stored credentials.
• Access Controls: Personal data is accessible only to pp44 personnel who require it to perform their specific job functions. Access is governed by role-based permissions and audit logging.
• Two-Factor Authentication: pp44 supports optional two-factor authentication (2FA) on player accounts to provide an additional layer of access security.
• Intrusion Detection: pp44's infrastructure is monitored around the clock by automated intrusion detection systems that flag and respond to suspicious access patterns in real time.
• Vendor Security Standards: All third-party processors handling pp44 player data are assessed for security compliance before engagement and reviewed periodically thereafter.

8.2 While pp44 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your pp44 account and to enable two-factor authentication where available.

8.3 In the event of a data security incident that poses a material risk to your personal data, pp44 will notify affected players without undue delay and take immediate remediation steps in accordance with our incident response procedures.

9.1 As a pp44 player and data subject, you hold the following rights with respect to your personal data:

• Right of Access: You may request a copy of all personal data pp44 holds about you. pp44 will respond to access requests within thirty (30) days.
• Right to Rectification: If any personal data pp44 holds about you is inaccurate or incomplete, you may request that it be corrected. Account-level corrections (e.g., mobile number, email address) can often be made directly via your account dashboard.
• Right to Erasure: You may request that pp44 delete your personal data where it is no longer required for the purpose for which it was collected, subject to overriding legal retention obligations (e.g., AML record-keeping requirements).
• Right to Restrict Processing: You may request that pp44 restrict the processing of your data in certain circumstances, such as while a complaint is under investigation.
• Right to Data Portability: You may request that pp44 provide your personal data in a commonly used, machine-readable format (e.g., CSV) so that you can transfer it to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. pp44 will cease marketing communications upon receipt of a valid objection.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time via your account dashboard settings or by contacting support.

9.2 To exercise any of the rights listed above, please contact pp44's support team in writing at [email protected] with the subject line "Data Rights Request — [Your Account Username]". pp44 will acknowledge your request within 48 hours and provide a substantive response within thirty (30) days.

10.1 pp44 operates strict age verification procedures at the point of registration and during KYC review to ensure compliance with the 21+ eligibility requirement. These checks may include document-based age verification for accounts where age cannot be confirmed from registration data alone.

10.2 If you have reason to believe that a minor has created a pp44 account, please contact pp44 support immediately at [email protected] so that the account can be reviewed and closed without delay.

11.1 pp44.io may contain references to third-party game providers and payment services. While pp44 selects its partners carefully and contractually requires appropriate data handling standards, pp44 is not responsible for the privacy practices of third-party organisations. Players are encouraged to review the privacy policies of payment providers (bKash, Nagad, Rocket) and game studios where relevant.

11.2 pp44 does not embed third-party social media widgets, advertising networks, or external analytics services that would allow third parties to independently track your behaviour on pp44.io for their own purposes.

11.3 Any links on pp44.io to external websites (if present) are provided for convenience only. pp44 has no control over the content or privacy practices of external sites and accepts no responsibility for them.

12.1 pp44 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, registered players will be notified via the email address or mobile number on their account, or via a notice displayed upon their next login to pp44.io.

12.2 The effective date shown at the top of this document reflects the date on which the current version of this Privacy Policy came into force. Continued use of pp44 following the publication of an amended policy constitutes acceptance of the revised terms.

12.3 pp44 recommends that players review this Privacy Policy periodically to stay informed of how their personal data is being handled.

13.1 All privacy-related enquiries, data rights requests, and concerns regarding this Privacy Policy should be directed to the pp44 support team through the following channels:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request" for faster routing.
• Live Chat: Available 24/7 via your pp44 account dashboard. Average response time: under 2 minutes.

13.2 pp44 aims to acknowledge all privacy-related written requests within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive resolution within thirty (30) days of receipt.

13.3 For complaints that cannot be resolved through direct support contact, players may escalate in writing to [email protected] with the subject line "Formal Privacy Complaint — [Your Account Username]". pp44 is committed to resolving all formal privacy complaints within five (5) business days of escalation.