Safe Play Commitment

Responsible Gaming
at pp44

Gambling is entertainment — and pp44 is committed to keeping it that way for every player in Bangladesh. This page outlines the tools, policies, and resources pp44 makes available to help you stay in control of your gaming activity at all times.

21+ Age Requirement
24/7 Support Available
৳0 Cost to Self-Exclude
Free All Responsible Tools

Gambling Awareness Notice: Gambling should be a form of entertainment, not a source of income or a way to resolve financial difficulties. If you or someone you know feels that gambling is causing harm, please use the self-exclusion and support tools described on this page or contact our team at [email protected] immediately. pp44 is a 21+ platform only.

Our Commitment

Playing Smart Starts Here

At pp44, responsible gaming is not a checkbox — it is a core part of how we build and operate our platform for players across Bangladesh. From Dhaka to Cox's Bazar, we understand that our players come from all walks of life, and that some individuals may be more vulnerable to the potential harms of gambling than others.

pp44 has designed a comprehensive suite of player-protection tools that are available to every registered account holder, free of charge, at any time. These tools are built directly into the account dashboard and can be activated without needing to contact support — though our 24/7 English support team is always available to help if you prefer a guided approach.

We firmly believe that a player who feels in control of their gambling will enjoy the pp44 experience far more sustainably. Responsible gaming is not about restricting your enjoyment — it is about ensuring that every session you spend on pp44 remains a deliberate, informed, and budget-conscious choice.

The golden rule at pp44: Only gamble with money you can afford to lose. Never chase losses. Never borrow money to gamble. Set a budget before each session and stick to it — no exceptions.

21+ Strictly Enforced
pp44 operates a strict 21+ age policy across all products — casino games, slots, cricket betting, live dealer tables, and all other features of the platform. Age verification is performed during the KYC process for every account. Any account found to belong to a player under the age of 21 will be permanently closed, and any balance will be returned to the original payment source where possible.
No Cost, No Barriers
Every responsible gaming tool on pp44 — deposit limits, loss limits, session reminders, cool-off periods, and self-exclusion — is free to activate. There is no waiting period to apply a limit. Limits take effect immediately. Removal of a limit or ending a cool-off period may require a short reflection delay to protect you from impulsive decisions.
Confidential & Non-Judgmental
Activating any responsible gaming tool on pp44 is completely confidential. No member of the pp44 team will question your decision to set limits or self-exclude. These tools exist to serve your well-being, and using them is a sign of strength, not weakness.
Player Protection Tools

Six Tools to Keep You in Control

All six tools are available directly from your pp44 account dashboard. No forms to post, no delays — protection is always one tap away.

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your pp44 account. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit at any time with immediate effect. Raising a limit requires a 24-hour reflection period before it takes effect.

Loss Limits

Cap the total net losses you are willing to accept within a defined time frame — daily, weekly, or monthly. When your net losses reach the threshold, pp44 will automatically suspend your ability to place further bets until the period ends. This tool is particularly effective for players who find it difficult to stop after a losing streak.

Session Time Reminders

Set a maximum session duration and pp44 will display a prominent on-screen reminder when your limit is reached, giving you the opportunity to take a break. You can configure reminders at 30-minute, 1-hour, 2-hour, or custom intervals. Time spent on the platform passes quickly — session reminders help you stay aware of how long you have been playing.

Cool-Off Period

Take a structured short-term break from pp44 gambling activity for a period of 1 day, 7 days, 14 days, or 30 days. During a cool-off period, your account remains active so you can access your balance and transaction history, but all betting, gaming, and deposit functions are suspended. You may not end a cool-off period early — it runs its full course.

Self-Exclusion

Request a full self-exclusion from pp44 for a minimum period of 6 months, or permanently. During self-exclusion, your account is suspended, your balance is frozen, and you will be removed from all marketing communications. Self-exclusion periods cannot be shortened. After the exclusion period expires, re-activation requires a formal review with our support team and a mandatory 7-day reflection delay.

Reality Check Alerts

Enable reality check pop-ups that appear at regular intervals while you are in an active gaming session. Each reality check displays the time elapsed, your net position for the session (wins minus losses), and prompts you to confirm whether you wish to continue or end the session. Reality checks are a lightweight but highly effective tool for maintaining self-awareness during play.

Step-by-Step Guide

How to Activate Your Protection Tools

Every responsible gaming feature on pp44 can be set up in under two minutes from inside your account dashboard. Here is how.

01

Log In to pp44

Access your pp44 account using your registered mobile number and password. Make sure you are on the official pp44.io domain before entering your credentials.

02

Open Account Settings

Navigate to the "Account Settings" section of your dashboard. Look for the "Responsible Gaming" or "Player Protection" tab in the settings menu.

03

Choose Your Tool

Select the protection tool you want to activate — deposit limit, loss limit, session reminder, cool-off, self-exclusion, or reality check. Enter your preferred values and confirm.

04

Confirmed Instantly

Restrictions and limits take effect immediately upon confirmation. You will receive a confirmation notification via the email or mobile number registered to your account.

Need Help Activating a Tool? If you are unable to locate the responsible gaming settings in your dashboard, or if you would prefer to have a team member set up a limit or self-exclusion on your behalf, contact pp44 support via live chat (available 24/7, average response under 2 minutes) or by emailing [email protected]. Our team will never question your request or attempt to talk you out of setting a restriction.
Know the Warning Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The warning signs listed here are not a clinical diagnosis — they are practical indicators that your relationship with gambling may be shifting from healthy entertainment to something that deserves attention.

If you recognise two or more of the signs listed here in your own behaviour over the past 30 days, pp44 strongly encourages you to activate a cool-off period or self-exclusion immediately, and to reach out to a trusted person in your life or a professional counselling service.

Remember: recognising a problem early is the most powerful step you can take. The responsible gaming tools on pp44 are available right now, and our support team is on standby around the clock — including during Eid and all Bangladesh public holidays.

Seek Help Immediately If: You are gambling with money needed for rent, food, utilities, or family obligations, or if you are borrowing money specifically to fund gambling activity. These are serious indicators that require immediate action — activate self-exclusion and speak to someone you trust today.

Chasing Losses — Increasing your bets or continuing to play after significant losses in an attempt to win back what you have lost.

Preoccupation — Spending significant time thinking about gambling, planning the next session, or reliving past bets even when not actively playing.

Escalating Stakes — Needing to bet larger and larger amounts to feel the same level of excitement or satisfaction from a session.

Lying About Gambling — Concealing the amount of time or money spent gambling from family members, friends, or colleagues.

Failed Attempts to Stop — Making repeated promises to yourself or others to cut back or stop gambling, but finding yourself unable to follow through.

Neglecting Responsibilities — Missing work, study commitments, or family obligations because of time or money spent on gambling.

Gambling to Cope — Using gambling as a way to escape stress, anxiety, depression, loneliness, or difficult life events rather than as recreation.

Financial Strain — Gambling with money intended for essential expenses, or taking loans or selling possessions to continue gambling.

Self-Assessment

Ask Yourself These Questions

Reflect honestly on the following questions in relation to your gambling behaviour over the past 30 days. If you answer "Yes" to three or more, we encourage you to activate one of the responsible gaming tools on your pp44 account or to contact our support team.

1

Have you gambled with more money than you originally planned to spend in a single session?

2

Have you felt irritable, restless, or anxious when you were unable to gamble or had to reduce how much you were betting?

3

Have you tried to win back money you had lost in previous gambling sessions by placing more bets?

4

Have you kept the extent of your gambling secret from someone close to you — a partner, parent, or close friend?

5

Have you borrowed money, sold a possession, or used funds earmarked for another purpose in order to gamble?

6

Have you felt that gambling was the primary way you dealt with stress, sadness, or difficult emotions during this period?

Age Policy

21+ Age Requirement

pp44 maintains a strict minimum age of 21 years for all players. This policy applies without exception across every product on the platform — casino games, live dealer tables, slots, cricket betting, and all other features.

Why 21 and Not 18?

pp44 has voluntarily adopted a 21+ threshold — higher than many international operators — in recognition of the Bangladesh market and our commitment to protecting younger adults during a critical phase of financial and personal development. We believe this is the right standard for our players and our community.

How Age Is Verified

Every pp44 account undergoes age verification as part of the KYC (Know Your Customer) process. Players may be asked to submit a valid National ID card, passport, or birth certificate to confirm they meet the 21+ requirement. Accounts that cannot confirm age eligibility will be suspended until verification is complete.

Underage Play Reporting

If you have reason to believe that a person under the age of 21 has created a pp44 account — including a family member or someone in your household — please report this to our support team at [email protected] immediately. We will investigate and take appropriate action without delay.

Protecting Young People at Home

If you share a device or household with individuals under 21, pp44 recommends the following precautions: always log out of your pp44 account after each session; do not save your password in a shared browser; consider using a device-level PIN or biometric lock; and make use of third-party parental control software to restrict access to gambling websites on shared devices.

Get Support

You Are Not Alone

If gambling is causing you distress, financial hardship, or relationship problems, help is available. Reaching out is the most important step you can take.

pp44 Live Chat Support

Our 24/7 English-language support team is available via live chat inside your account dashboard. Average response time is under 2 minutes. Our agents are trained to assist with responsible gaming requests without judgment. You can request a cool-off, self-exclusion, or limit adjustment directly in chat.

Email Support

Send a written request to the pp44 responsible gaming team at [email protected]. Use the subject line "Responsible Gaming Request" for priority routing. Email requests are acknowledged within 4 hours and resolved within 24 hours. All correspondence is treated with complete confidentiality.

Talk to Someone You Trust

Sometimes the most powerful step is simply opening up to a family member, close friend, or community elder. In Bangladesh, strong family networks and community ties are a genuine source of support. Sharing what you are experiencing is not a sign of failure — it is a sign of courage and self-awareness.

Remember: Gambling should never be used as a method of earning income, paying bills, or solving financial problems. If you find yourself in financial difficulty as a result of gambling, please stop playing immediately, activate self-exclusion via your account dashboard or by contacting [email protected], and seek guidance from a trusted person in your life. pp44 is here to help — not to profit from your hardship.

Play at pp44 — Responsibly and Confidently

Explore the full pp44 experience knowing that world-class player protection tools are available every step of the way. Have questions? Browse our FAQ or log in to access your responsible gaming settings right now.

Browse the FAQ Access Your Account